Behold, a startling tale of awful tech support staff, too little too late management strategies, and verbose tirades of daring do that was supposedly done did! Since January, my virtual private server account with Tektonic has gone down more than a freshman sorority pledge. Every time, I have had to play this two-step swinging game with them to get any sort of response as to why my server was behaving in a way that could only be referred to as “wonky”. After the jump, you will read the transcript of the camels back breaking.
If you don’t want to read 36 hours worth of support ticket transcripts, the cliff notes version is that Tektonic basically went out of their way to lose my business.
So, I’ve moved into an account with Linode and while it’s still our honeymoon, it’s moving along pretty sweet right now. In the roughly 48 hours since the move from Old Busted to New Hotness, the traffic has spiked to approximately 5x the load due to my friend Rick, an editor involved in the news side of the comic book industry, parting ways with his now-former employer for the second time in a year. His site, a Wordpress powered site with only mild (read: not aggressive) caching is singlehandedly responsible for said 5x increase in incoming traffic. The new server has not even shrugged under the new load. No sweat has been broken. I might turn up available Apache processes to compensate but seriously, it just doesn’t seem to care.
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